[Skip to content](https://mellowsleep.com/pages/returns#MainContent) ## Your cart is empty [Continue shopping](https://mellowsleep.com/collections/all) Have an account? [Log in](https://mellowsleep.com/customer_authentication/redirect?locale=en®ion_country=US) to check out faster. ## Your Sleep Stack Loading... ## Estimated total $0.00 USD Taxes, discounts and [shipping](https://mellowsleep.com/policies/shipping-policy) calculated at checkout. 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Not into it? No pressure. ## Return Policy [Start A Return](https://mellowsleep.com/apps/returns) At Mellow, we stand behind our products and want you to love your sleep. If something doesn’t feel right, we’ll do our best to make it right. **30-Day Return Window** You have 30 days from the date of delivery to initiate a return. To qualify: • Items must be in like-new condition: clean, undamaged, and free from stains or signs of wear. • Products must be returned in their original packaging. • A $15 return and processing fee applies per order. • All returns must be requested through our return portal (click [here](https://mellowsleep.com/apps/returns) to start your return). • Once approved, you’ll receive a return label, please use it within 7 days. Tip: Returns sent without prior approval will not be accepted. **Refunds & Store Credit** • Unopened items: Eligible for a full refund to your original payment method. • Opened or lightly used items: Eligible for a refund or store credit, provided they are still in like-new condition. • Refund timing: Refunds are issued within 10 business days after your return is received and inspected. • If your original payment method is no longer active, we’ll issue your refund as store credit. • Return shipping fees are deducted from your final refund or store credit. **Exchanges** If you’d like a different size or item, simply return your original product and place a new order. Once we receive your return, we’ll process the exchange. • If the exchange item’s price differs, we’ll charge or refund the difference. • Please note: Exchanged items are final sale. **Pre-Orders** • You can cancel within 7 days of purchase for a full refund. • After 7 days, pre-orders are eligible for store credit only if in like-new condition. • Pre-orders can be canceled before shipment by using the link in your confirmation email or by contacting [Support@mellowsleep.com](mailto:Support@mellowsleep.com). **Damaged or Missing Items** Please inspect your order as soon as it arrives. **If your item is damaged or marked delivered but not received, you must contact us within 7 days at**[Support@mellowsleep.com](mailto:Support@mellowsleep.com) to properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items. Include the following: • Clear photos of the damage • A photo of the SKU label on the packaging If you purchased Route Shipping Protection, you may qualify for a replacement. Approved claims will be replaced with the same product, size, and color. Claims submitted after 7 days or without proper documentation may not be eligible. **Items Not Eligible for Return** We cannot accept returns for: • Final sale items • Gift cards • Products damaged due to misuse or wear • Items returned without original packaging **Sweepstakes Purchases** (Does not apply to purchases on [MellowSleep.com](http://mellowsleep.com/)) Orders placed between October 22 – December 10, 2025 through affiliate partner sweepstakes are final and non-refundable due to automatic entry eligibility. **Need Help?** For any order or product questions, please reach out to our support team at [Support@mellowsleep.com](mailto:Support@mellowsleep.com). ## Return Policy [Start A Return](https://mellowsleep.com/apps/returns) At Mellow, we stand behind our products and want you to love your sleep. If something doesn’t feel right, we’ll do our best to make it right. **30-Day Return Window** You have 30 days from the date of delivery to initiate a return. To qualify: • Items must be in like-new condition: clean, undamaged, and free from stains or signs of wear. • Products must be returned in their original packaging. • A $15 return and processing fee applies per order. • All returns must be requested through our return portal (click [here](https://mellowsleep.com/apps/returns) to start your return). • Once approved, you’ll receive a return label. Please use it within 7 days. Tip: Returns sent without prior approval will not be accepted. **Refunds & Store Credit** • Unopened items: Eligible for a full refund to your original payment method. • Opened or lightly used items: Eligible for a refund or store credit, provided they are still in like-new condition. • Refund timing: Refunds are issued within 10 business days after your return is received and inspected. • If your original payment method is no longer active, we’ll issue your refund as store credit. • Return shipping fees are deducted from your final refund or store credit. **Exchanges** If you’d like a different size or item, simply return your original product and place a new order. Once we receive your return, we’ll process the exchange. • If the exchange item’s price differs, we’ll charge or refund the difference. • Please note: Exchanged items are final sale. **Pre-Orders** • You can cancel within 7 days of purchase for a full refund. • After 7 days, pre-orders are eligible for store credit only if in like-new condition. • Pre-orders can be canceled before shipment by using the link in your confirmation email or by contacting [Support@mellowsleep.com](mailto:Support@mellowsleep.com). **Damaged or Missing Items** Please inspect your order as soon as it arrives. **If your item is damaged or marked delivered but not received, you must contact us within 7 days at**[Support@mellowsleep.com](mailto:Support@mellowsleep.com) to properly investigate your delivery. If you do not contact us within 7 days, we will not be responsible for any lost, stolen, or damaged items. Include the following: • Clear photos of the damage • A photo of the SKU label on the packaging If you purchased Route Shipping Protection, you may qualify for a replacement. Approved claims will be replaced with the same product, size, and color. Claims submitted after 7 days or without proper documentation may not be eligible. **Items Not Eligible for Return** We cannot accept returns for: • Final sale items • Gift cards • Products damaged due to misuse or wear • Items returned without original packaging **Sweepstakes Purchases** (Does not apply to purchases on [MellowSleep.com](http://mellowsleep.com/)) Orders placed between October 22 – December 10, 2025 through affiliate partner sweepstakes are final and non-refundable due to automatic entry eligibility. **Need Help?** For any order or product questions, please reach out to our support team at [Support@mellowsleep.com](mailto:Support@mellowsleep.com). - Choosing a selection results in a full page refresh. - Opens in a new window. ## Express checkout Shopping Cart0 You’re **$100.00** away from **$0.99 Shipping** ## Your cart is empty How about these? [\\ \\ CloudAlign Pillow\\ \\ ★★★★★(34,672 reviews)\\ \\ $100.00$49.00Shop Now\\ \\ Shop Now](https://mellowsleep.com/products/cloud-alignment-pillow) [\\ \\ MarshMellow Comforter\\ \\ ★★★★★(10,876 reviews)\\ \\ $200.0099.99Shop Now\\ \\ Shop Now](https://mellowsleep.com/products/marshmellow-comforter) [\\ \\ Hotel Pillow\\ \\ ★★★★★(6,741 reviews)\\ \\ $59.99$29.99Shop Now\\ \\ Shop Now](https://mellowsleep.com/products/mellow-hotel-pillow) [\\ \\ Cooling Comforter\\ \\ ★★★★★(2,463 reviews)\\ \\ $129.00$79.99Shop Now\\ \\ Shop Now](https://mellowsleep.com/products/cloud-cold-comforter-white) ### Your cart is empty [Continue Shopping](https://mellowsleep.com/pages/shop) How About these? [](https://mellowsleep.com/products/marshmellow-comforter) [**MarshMellow Comforter**](https://mellowsleep.com/products/marshmellow-comforter) ★★★★★☆(14436 reviews) $200.00$84.99 White / Twin/TwinXLWhite / Full/QueenWhite / King/Cali KingAdd mellowsleep.com # mellowsleep.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension  mellowsleep.com # mellowsleep.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension  mellowsleep.com # mellowsleep.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension  mellowsleep.com # mellowsleep.com is blocked This page has been blocked by an extension - Try disabling your extensions. 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ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension  mellowsleep comforter, mellow sleep comforter, mellowsleep, level sleep return procedure, mellowsleepcom, levelsleep return policy, mellow sleepcom, mellow pillow return policy, idle sleep return policy, mellow sleep, mellow sleep return policy, mellow sleep customer service phone number, mellow customer service ### Frequently Asked Questions About Returns We understand that our customers may have questions regarding our return policy. This section addresses common inquiries related to the return process, eligibility, and timelines for refunds or exchanges. If you have specific questions not covered here, please feel free to reach out to our support team. For instance, many customers wonder about the status of their refund after returning an item. Typically, once we receive and inspect your return, refunds are processed within 10 business days. Additionally, it's important to note that if your original payment method is no longer available, your refund will be issued as store credit. ### Steps to Initiate a Return Initiating a return with Mellow Sleep is straightforward. To start the process, simply ensure that the item is in like-new condition and gather any necessary documentation, such as your order number and reason for return. Then, follow the instructions provided on our website or contact our support team for assistance. Once you've initiated your return, you'll receive a confirmation email with further instructions. Remember, items must be returned within the specified time frame to qualify for a refund or store credit, so make sure to act promptly to avoid any issues. ### Understanding Return Fees While we strive to make the return process as seamless as possible, it's important to be aware of the associated fees. A $15 return and processing fee applies per order, though this fee is waived for purchases made through Klarna. This fee helps cover the costs of processing returns and restocking items. Customers should also consider that this fee is deducted from the total refund amount. For example, if you return an unopened item worth $100, your refund will be $85 after the processing fee is applied. We encourage customers to review our return policy carefully to avoid any surprises. ### Special Considerations for Pre-Orders Pre-orders have unique return conditions that customers should be aware of. While you can cancel a pre-order before shipment, once the item has shipped, it must be returned in like-new condition to qualify for store credit. After 7 days, these items are eligible for store credit only. Additionally, if you have any concerns regarding a pre-order, such as delays or changes in availability, please contact our support team. We aim to keep our customers informed and satisfied with their purchases, especially when it comes to pre-ordered items.